INTRODUCTION

ZUUVR BV (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what data we collect, how we use it, and what rights you have, in line with the EU General Data Protection Regulation (GDPR) and applicable global privacy laws.

This policy applies to all visitors of zuuvr.com and any related digital touchpoints operated by ZUUVR BV.

1. WHO WE ARE

2. WHAT DATA WE COLLECT

We may collect the following categories of personal data:

• Contact data — name, email address, phone number (when you fill in a contact or inquiry form)
• Usage data — pages visited, time on site, browser type, device type, IP address (anonymised)
• Communication data — messages you send us via forms or email
• Analytics data — aggregated behavioral data via Google Analytics

We do not collect sensitive personal data (health, financial, biometric) and do not sell your data to third parties.

3. WHY WE PROCESS YOUR DATA

Legitimate interest & contract

When you contact us or request information about our products (ZERO, DEKK, WAAS, SHINE), we process your data to respond to your inquiry and manage our business relationship with you.

Consent

For analytics cookies and non-essential tracking, we ask for your explicit consent via our cookie banner. You may withdraw your consent at any time.

Legal obligation

In some cases we are required by law to retain certain data (e.g. invoicing records).

4. COOKIE POLICY

Our website uses cookies — small text files placed on your device. Below is an overview of the cookies we use.

Managing your preferences

You can accept or refuse non-essential cookies via the cookie banner shown on your first visit. You can also change your preferences at any time by clearing your browser cookies and revisiting the site, or via your browser settings.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. IP anonymisation is enabled, meaning your full IP address is never stored. Data may be processed in the United States. Google LLC is certified under the EU-US Data Privacy Framework. For more information, see Google’s Privacy Policy.

5. INTERNATIONAL TRANSFERS

Our website is accessible worldwide. If you are located outside the European Economic Area (EEA), please be aware that your data may be transferred to and processed in the EEA, where we are based. We ensure such transfers comply with applicable data protection law (e.g. Standard Contractual Clauses where required).

6. HOW LONG WE KEEP YOUR DATA

We retain personal data only as long as necessary:

• Contact inquiries: up to 2 years after last contact
• Analytics data: 14 months (Google Analytics default, as configured)
• Legal obligations: as required by applicable law (typically 7 years for accounting records)

7. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data (“right to be forgotten”)
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw consent for analytics cookies at any time

To exercise any of these rights, contact us at info@zuuvr.com. We will respond within 30 days. You also have the right to file a complaint with your local data protection authority. In Belgium, this is the Gegevensbeschermingsautoriteit (GBA).

8. THIRD-PARTY LINKS

Our website may contain links to external websites (e.g. distributors, partners). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. CHANGES TO THIS POLICY

We may update this policy periodically. The “last updated” date at the top of this page will reflect any changes. We encourage you to review this page from time to time.